Shipping & Returns
International Shipping
Please note: Our pricing and international shipping does not include any cost associated with import duties or taxes.
Shipping and Delivery
Please note that we ship all Domestic items via Australia Post/Couriers Please and International items by Sendle. As we post from Brisbane, delivery within Australia and timeframes can be found here.
We send out our orders with Couriers Please and Sendle so we cannot deliver to PO Boxes. If we are delivering to a business, please include the business name as well as the recipient.
Processing your order
An email confirmation will be sent to your registered email address after your order has been placed.
Orders are sent Monday to Friday and delivered during Australia Post delivery times.
Tracking your order
If you are ordering within Australia, your order will automatically have tracking. If you do not receive tracking with your order, please email us, and we can provide this for you - orders@mollyandrose.com.au.
Delivery times
Orders are usually dispatched within 48 hours of ordering. We aim to get your order to you ASAP, however, but as we are a small business at the moment, we process as quickly as we can. If there are any issues with orders not being dispatched, we will let you know ASAP.
Once your order has been dispatched, delivery time will be subject to the delivery service selected. Unfortunately, once an order has been dispatched, it is the responsibility and up to the service provider.
PLEASE NOTE: Please check your order once you have received it. If you have received an incorrect or faulty item, please notify us immediately and do not wear or use the item.
Prices and Payments
When visiting our website please select your origin country.
In Australia: All prices listed on our website are in Australian Dollars, and are subject to GST.
International: Our pricing and international shipping does not include any cost associated with import duties or taxes.
Please note that prices are subject to change without notice.
Shipping of orders
Standard shipping rates apply if less than the specified amount.
Return Policy
Please note we do not offer refunds of any kind unless the item is faulty. All items will be inspected by our team.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We offer exchanges or store credit only.
To be eligible for an exchange or store credit, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
SALE ITEMS: All sale items from our sale collection are marked as "Final Sale" and are not eligible for a refund, return or exchange.
GIFT CARDS: We do not accept refunds on gift cards.
To start a return, you can contact us at mollyandrose@outlook.com.
Send item to:
26 Ashmole Road, Redcliffe, Qld, 4020
We will assess the returned item, if accepted a store credit will be supplied.
Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like intimate apparel and goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.